Dome was built on the principle that the communication and crisis management needs of every single client of ours, are not similar to any other, each company and each case is unique.
We focus in providing a personalized and individualized experience that covers the goals and expectations that you set in the public sphere. We believe that the best results are those intentionally delivered, working efficiently and effectively to manage the story.
This emphasis on communicating a compelling story through media outreach and community engagement allows our clients to uncover new opportunities to grow their business and build a buffer to protect when a crisis incident develops.
Preparation is the key component for any company to effectively manage a crisis, but not all businesses face the same possible threats, nor they are equally susceptible to all possible incidents. At Dome we create customized pre crisis training programs for the Crisis Management Team (2-4 months). Through a series of workshop sessions, negotiation, media training, simulations etc, we evaluate the readiness level of CMT, we identify possible gaps, we upgrade the awareness of top management and we develop an effective CMT.
We are proud for being the leading pioneering cyber incident crisis management company in Greece that has developed specialized programs and services to help our clients prepare and minimize their damage from such an event. In our contemporary digital world the most important threat for all companies comes from the cyber-sphere, the worldwide incidents related one way or the other to cyber-attacks, data breaches, malicious insiders etc. keep rising every year in a frantic manner. A cyber crisis has different characteristics in the way it manifests and there is no way to completely protect your business from it, therefore it also requires a different approach to managing it.
The most crucial component of any company’s crisis management team preparation is simulating possible scenarios, so when the real crisis comes it will be ready to act in a well thought, calm and organized manner. Simulations can be equally important if a crisis incident has happened and you would like to understand what went right and what went wrong, when you managed it. We can provide with different advanced drills of simulations that even involve the use of a war-gaming electronic platform to simulate a crisis scenario, in order to analyze the performance of your crisis management team either as part of its training or in a real incident.
All companies can be vulnerable to crises, it is not a matter of whether, it is a matter of when. Crisis management is consisted of three parts; preparation for the crisis, actions during the crisis and recovery from the crisis. In the case your company is facing an emergency and is missing one or all of these steps, or if the task in hand is to big to handle it alone, Dome has a team of skilled experts to manage the situation on your behalf or guide your crisis management team. We will provide an honest evaluation of the situation and a solid plan that will focus on telling your side of the story through media in an intentional strategic way that minimizes damage.
Before, during and after a crisis incident the focus of a company is usually entirely directed to communicating their story to the public sphere, no attention is being given on the internal and external negotiations needed with the various stakeholders. There are several incidents nonetheless that negotiating is an integral part of crisis management, whether your organization requires a professional negotiator to handle this aspect and provide guidance, or whether your crisis management team must be trained in the art of negotiations, we are ready to cover your specific needs.
The fundamental cornerstone for building a successful communication campaign starts with a clear, thoughtful strategy that supports your company’s business objectives. At Dome, we build a customized, strategic plan designed to address your future goals, your present reality, and the perceptions your customers and community have of your business. Our Work is focused on the continuous development of creative engaging story angles channeled through all media options including the use of social media.
Despite the false claims and promises that some public relations or communication companies make about being able to control the story in the media, any experienced media relations practitioner knows that news media cannot be controlled, however they can be managed. We have a deep understanding of how the news cycle works and what attracts negative or positive reporting attention to a story. Τhis knowledge is being applied to actively promote and protect your company’s media presence.
Being comfortable telling your own story is key to reaching your general and specific target audiences, but dealing with the media can be an intimidating prospect even for executives who regularly answer to demanding board members, clients and stakeholders. The rules of engagement are totally different. Dome’s media-training sessions offer a crash course in Media Basics and provide an opportunity to review messaging and practice staying on topic. Through messaging overviews and simulations, we prepare your media team and spokespeople to face the media with confidence.
The communication landscape is constantly changing in the new digital era, Social Media platforms are becoming increasingly an integral part of any communication campaign, allowing you to share your story in a direct and unfiltered way. We can help you identify your target audience and strategize about what kind of posts you should be making to keep that audience interested, we analyze your brand and messaging to create a strong, organized and creative campaign that will reach the right people at the right time and on the right platforms.
Thought leadership allows your organization to stay on the media’s radar even when you’re not the one making news. Thought leadership is an important strategy for building trust in your brand among the media and your target audiences. The key to accomplishing this is by getting key members of your leadership team opportunities to share in your company’s expertise, philosophy, and successes with the right audience. We know how to position founders and executives as experts on specific topics and actively seek out opportunities to turn you into a trusted source.
Dome is not an event planning or organizing agency, we believe that events must serve a higher strategic communication target of a company or of a business sector. Under this strict premise we create innovative event concepts and see through every step of their materialization.
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